Experience strategy, design and optimisation consultancy
Envision. Design. Evolve.
Hi, I'm Matt Le Gresley. Founder of Gresley Consulting. I specialise in helping companies assess, enhance and reimagine their end-to-end digital experiences.
About
In most large organisations, different teams own different aspects of the digital experience. Marketing and sales typically own the buying experience, while product and service teams manage the using experience.
Our goal: A connected, continuous and consistent end-to-end experience
While this separation of concerns makes sense and is necessary, these teams often become isolated and inward-focused, failing to effectively leverage the data, insights and assets each generates. This results in a suboptimal overall experience, inhibiting engagement, lowering conversion, and increasing churn.
With a focus on the organisation's owned platforms, I help their teams overcome these barriers by:
Benchmarking the current experience: Analysing and identifying gaps in the existing customer journeys.
Fostering cross-team and customer collaboration: Bringing together different teams and customers to gather and share insights.
Developing a unified vision for the future: Creating a cohesive and tangible vision, focussed on user needs and outcomes, to act as a shared team north-star.
Facilitating rapid test and learn design approaches: Using data-driven design and experimentation approaches to evaluate and refine our ideas and prove assumptions.
Services
Experience
I'm an experienced design leader and design team manager who, during my more than 15 year career, has worked across product innovation, UX/UI design, product/service design, product marketing, and design management.
